I reset and did everything possible to fix it but it keeps happening! They are also very secure in my ears as the mad dog ear shake proved. Will take them to the shoemaker rather than return them and hope they can fix them. the connecting triangles are 3/8th in. Once the large back piece of this hits the chair/ pillow/ neck rest. Bought some fitflop shoes which I wore to all occasions during summer so comfy. Love the neutral color because it matches with everything. Zero instructions, the YouTube link video doesn’t show how to actually install it on the bike, just how to put the handle bars on the seat. Best Rack ever! Another excellent story about Krian and his friends.