Reach out to the seller- “ I past my return deadline call the manufacturer. Sound:These are some of the worst sounding headphones I have had in a long time. I was able to pick 2 of them to get them off, but it was taking too much time so I decided to call Thule to ask if they had a key that I could buy. and then all of a sudden you understand why they give a skimpy little worthless gasket in the first place because if you actually tighten this down all the way the bracket will surely bend. So, if you are buying this to insert in a rogue rack or any other of their product, it may not fit, as the insert part is bigger than Rogues. 2) Easy To Adjust. Im just a regular dude, but Ive listened to enough earbuds, headsets, and speakers to know something that sounds good. It does plug into my phone, and the regular headphone port on the splitter works. The yellow frame pieces are the same. They are good outdoor shoe that he can use for playing outside.