It is VERY clear that the phone had already been taken out and probably even used (there are a billion scratches on the plastic covering) and then stuffed back inside where the person didnt even bother to make it even close to the right packaging. The audio is very clear and there were absolutely no dropouts while in use. The neat thing about these headphones is that theyre somehow already antigues - but sold for relatively NOTHING - less than $20 in my case - no more (probably less) than youd pay for a used pair at Value Village - not that Value Village is expensive, either. These are insanely comfy and pretty darn cute too! Have stopped me getting blisters on my heels. I heard people say that these shoes can wear for 12 years. My skin is looking good compared to what it was 5 days ago! Most of the time I dont pick up calls while wearing earbuds because usually, I cant hear the person talking, yet with these earbuds, I could hear clear + loudly enough to understand them. They only fall off if you shake your head crazy hard. Then hold in place for a few seconds while the olive expands and fits tightly.