Then you can contact logitech directly with issues. Very good selection of tips, which you will probably need because unless you get a good seal in your ear the sound is very tinny. It is also very difficult for her to tap in them because she cannot bend her foot since they are so large. I emailed the company and within a couple hours the seller responded! I dont wish to go to the trouble of returning them. Really liked the shirt. Some taller bottles do fit, but barely, and have to be slightly wrestled in and out of the rack. It does get windy here but nothing blows off. Great product comfy, good fit and vibrant colours Lthough a little expensive. I’m happy with my purchase as I need to wear a sandal with a little heels.