What make it worse is that nobody is there to stand behind the product. As before, when ordering the replacement pair I just received, I specified size 12. I find slippers too warm and not enough support. Theyre fun, steamy romantic adventures that dont drag you through the depths of hell and back. Have ordered from this supplier before and slippers were better quality and better fit. If you are getting these headphones to use with your phone - great, they work well. My daughter didnt ask for this for her birthday, but when she got this, she freaked out! Do they look like real patent leather? No, theyre made of "PU," or polyurethane, not real leather. The problem is that when I received the shoes, the box states 8 1/2 W. And when they got wet, it wasnt uncomfortable, and my feet dried out very quickly.