I couldnt believe it ! It is cheaply made. They were willing to work with us for the 1st one, didnt fulfill their promise of a refund, didnt fulfill their promise on the $15 refund, and refused to have them sent back. The buttons and switches feel good and are positioned well. Wish they would use better wood then press-board for items like this. I saw that some reviewers had said that it leaked and the clips werent good, but I think the manufacturer has replaced all of them with newer better ones as mine were really strong. 5 would be perfect, but they don’t make 1/2 sizes. After a little over one month, now the equipment outputs static. Perfect for cold weather, your toes will be warm around the house. Only drawback is you have to have your legs a bit apart , after three bike rides it’s so automatic I don’t even think about it!