They seem well made and are quite pretty! I must admit that the are more functional than expected. I also loved the pause button. Pushes the back of it down when opening case. The box it is in is ripped, there is some sort of short hair inside the packaging, and the case is all crumpled up inside the box. but im not sure what the bad reviews are about because this worked amazingly. Was fairly easy to set up, seems to be durable enough to hold my shoes, and I was able to stack a board on top of the rack to hold either an extra pair of shoes or other things like in my imageIf you have a small amount of shoes with not a lot of space to put a wider rack then this is the shoe rack for you. It even kept the attention of my 13 month old! Performance: I love this charging station every single time, I use it. (just a footnote) Minnetonka seems to have reduced their inventory and manufacturing capabilities to restricted sizing.