I have contacted Amazon CS and now in talks with Skullcandy directly to resolve the problem. I needed to buy this cord for my 14 year old son who lost the original cord. Avec le DAP Astell & Kern le Codec utilisé est Apt x, raison pour laquelle le casque ne conserve pas les réglages (égaliseur par exemple) précédemment utililisés. Since I liked the look, I returned them and ordered an 11. Fit comfortably as possible but still got tangled in my hair. They are the true color in the middle. fits so well . What I dont like is that the footbed is quite flat. Replaced the buds that came with my Galaxy S10-lite with these little gems and couldnt be happier. The insoles are padded too.