Cord already broke. The other headset controls are intuitive, allowing start/stop/skip for audio playback and has a very satisfying feel to the volume control. Comfortable and adjustable, noise canceling, good quality, would strongly recommend. very stylish, comfortable and they last awhile! I would have returned it for a unit with SOLID shelves. You can workaround this by just using the case properly, I think, but its super annoying you basically have to pull the whole case out of the package it is in to do it right. I have spent hours getting by car roof bag and basket ready, stopped at the hardware store to buy locks that now need to be returned. My only real complaint is that mouses in general are too small for my hand. I own both a red pair and a pink pair, and both are stylish and fun. The 8s were way too small, so I exchanged for a 9.