However according to Amazon policy all orders that they have fulfilled, they handle all customer support for. I love this mule! No regrets in this purchase. However, I kept hearing crackling/distorting sound/noise while on the Calls. In addition, it came with both heel cushion and toe cushions to place into the shoe. 👎Por el precio que tienen, pese a su buen sonido y su buena comodidad, no lo recomiendo sobre todo por sus nefastos controles. Of these 3 none produce 3d Positional sound. Check this game out, you will not be disappointed. They are almost impossible to keep on the feet, and again, SO FLIPPING UNCOMFORTABLE! It is the same as selling a non working game